Warranty details and servicing information for products listed on this e-store are available in the list below, sorted by brand. As this store contains a multitude of products, product ranges and categories from different brands, this list is meant to provide general information on warranty claims and processes. As brands may update their terms and conditions from time to time, you may reach out to their local service centers for additional information. Warranty generally is applicable to products purchased directly from our e-store. Products purchased from us and re-sold on other second-hand shopping platforms may not receive the same warranty coverage

Warranty coverages typically do not cover wear and tear, misuse, neglect, or accidental damage, and only cover faults and malfunctions caused by hardware or software faults at a factory assembly-level. Warranty claims and procedures are the respective rights of the individual brand, and ViewQwest Pte Ltd reserves the right to absolve itself from any legal or financial responsibility in this process. Warranty coverage periods typically start from the date of purchase, so do ensure you retain and keep a copy of your online store receipt safely. For any additional information, kindly reach out to the respective brand distributor.

For any other inquiry, reach out to our team at store[at]viewqwest.com.

 

Asus:

For Asus Routers and Mesh WiFi Systems, the standard warranty period is 36 months (3 years) from date of purchase.

If the product is found to be spoilt / faulty within the warranty period – an exchange will be done at our service centre: 25 Kallang Ave, #03-03, Singapore 339416.

Prior to the exchange a few points to take note

1. Serial number must be of local (Singapore) stocks to be valid for warranty.
2. Items must not be tampered with (unauthorized servicing/modifications).
3. Proof of Purchase is (online/physical receipt)

Alternatively, customers may contact the Asus Service Hot Line @ 6636 9163, where the Customer Service Officer (CSO) will be rectify and advise accordingly.

 

Linksys:

Netgear:

Products typically come with 3-year warranty, unless stated otherwise on the online product listing, or product packaging. Please register your product immediately after purchase to receive warranty coverage. Please register the product on my.netgear.com and Kaira Warranty registration page.

Once you have registered the product, dial to register your case number.
+65 64944879 (9am -6pm every day)

The Support Hotline may advise you to bring your item(s) to the authorized Service Center:

Arlo:

Product warranty is generally 2 years from the date of purchase, unless stated otherwise on the online listing, or on the packaging. Once purchased, please register the product on Kaira Warranty registration page.

For warranty and support: