FAQ

  • What is ViewQwest's e-Store?

The ViewQwest's e-Store serves as a one-stop shopping platform for all your home networking needs. We deliver the goods right to your doorstep, so that you can enjoy a hassle free shopping experience with us!

  • Why are there differences between prices I see online versus prices on the e-Store?

Prices of products listed on the e-Store are subject to change without prior notice. While we do our best to stay consistent across our various platforms, we are currently running a pricing refresh to align with the new 8% GST guidelines set up by the local government. We seek your patience and understanding while we run this refresh. We still strive to give you the most accurate prices and best deals available online for your home WiFi and tech accessory needs.

  • How long does it take for my items to be delivered?

Processing of orders occurs during weekdays 9am-12pm (not including PH). Shipping is processed and tracking info may be sent 2-3 days later. Delivery may take a further 7 working days depending on external factors like peak periods or transport availability with our delivery partners.

If there’s an unexpected increase in lead time, our team will contact you to enquire if you are willing to wait for the item. Otherwise, you may choose to cancel your order for a refund.

  • Can I cancel my order?
We understand that you may have had a change of mind, or may no longer require a purchase from our e-store. We are happy to assist you with cancellation of your order, however we are only able to process an order cancellation if it has been received within the same working day from the time of order (ie: If your order was placed at 10:30am on Tuesday 6th Feb, 2023, you have till 11:50pm on the same day- Tuesday 6th Feb 2023 to write in to us regarding your order cancellation). This is to ensure minimal disruption to our delivery team, as we process all orders every working day morning.
  • What are my shipping options?

Option

Criteria

Charges

Free Shipping

Order(s) S$250.00 SGD and up

$0.00 SGD

Standard Shipping

Orders below S$250

$6.00 SGD
  • I am a ViewQwest subscriber but I do not see any special discounts for subscribers.

Please be reminded to log in into the e-Store in order to see the special discounted prices for our customers.

During certain promotions, we will have a special discount code at the bottom of the screen. Simply key in the code at checkout to enjoy your discount!

  • I do not have an account!

All ViewQwest subscribers will have their accounts created and an account invite will be sent to activate their account. If you did not receive your e-mail invitation, kindly drop us an e-mail at store@viewqwest.com for further assistance.

  • What are the warranties for the products?

Warranty details can be found in each product's page, and may vary from product to product. While we do our best to offer assistance, products in 'Clearance Sale' categories are not subject to technician support or consultation.

  • I forgot my password

Drop us an email at store@viewqwest.com 

  • Can I change my login credentials?

Of course! We want you to keep shopping, drop us an email and we can work something out.

  • What happens if the items purchased are faulty?

Please refer to the warranty details on the product page and head down to the relevant service center. 

    • Eternal Asia - 1 Rochor Canal Road #05-03, Sim Lim Square, Singapore 188504
      Tel: (65)6334 0408 
    • Avertek - 95 Kallang Avenue #03-00, AIS Industrial Building, Singapore 339420
      Tel:(65)6341 7839
    • Kaira Technologies - 178 Paya Lebar Rd, #02-02, Singapore 409030
  • What are the installation charges?

Provision of installation services is currently only available for active ViewQwest Broadband Subscribers, and for selected products. If you are looking for installation services from our team, do drop us an enquiry to check your intended hardware purchase is eligible for free installation service through our contact page.

The ViewQwest E-store team and sales team may choose to offer or reject installation requests on a case-by-case basis.

  • What is the currency used?

All prices listed on this e-Store are in SGD.

  • What is the warranty coverage on my purchase?
All products sold on the store are sold brand-new, and come with their respective warranty periods as stated by the individual brand and their associated distributors in Singapore. Click here to read more about warranty details for specific brands.
  • I have other questions not listed in this FAQ section!

Kindly drop us an e-mail at store@viewqwest.com and our store personnel will contact you.