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FAQ

  • What is ViewQwest's e-Store?

The ViewQwest's e-Store serves as a one-stop shopping platform for all your home networking needs. We deliver the goods right to your doorstep, so that you can enjoy a hassle free shopping experience with us!

  • How long does it take for my items to be delivered?

Delivery takes about 3-5 working days. However, if there’s an unexpected increase in lead time, our team will contact you to enquire if you are willing to wait for the item. Otherwise, we will process a refund for you.

  • What are my shipping options?

Option

Criteria

Charges

Free Shipping

Order(s) S$300.00 SGD and up

$0.00 SGD

Self-Collection

-

$0.00 SGD

Standard Shipping

Orders below S$300

$6.00 SGD

  • What happens when I select 'Self-Collection' as an option?

Our store personnel will send you an e-mail update when your item is available for pick up at our showroom.

  • Where is the showroom located?

Our showroom is located at 20 Bendemeer Road, #01-09 Singapore 339914

  • What are the operating hours to collect my order?

Operating Hours: 9am-6pm Mon-Fri.

  • I am a ViewQwest subscriber but I do not see any special discounts for subscribers.

Please be reminded to log in into the e-Store in order to see the special discounted prices for our customers.

During certain promotions, we will have a special discount code at the bottom of the screen. Simply key in the code at checkout to enjoy your discount!

  • I do not have an account!

All ViewQwest subscribers will have their accounts created and an account invite will be sent to activate their account. If you did not receive your e-mail invitation, kindly drop us an e-mail at store@viewqwest.com for further assistance.

  • What are the warranties for the products?

Warranty details can be found in each product's page.

  • I forgot my password

Drop us an email at store@viewqwest.com 

  • Can I change my login credentials?

Of course! We want you to keep shopping, drop us an email and we can work something out.

  • What happens if the items purchased are faulty?

Please refer to the warranty details on the product page and head down to the relevant service center. 

Eternal Asia - 1 Rochor Canal Road #05-03, Sim Lim Square, Singapore 188504 
Tel: (65)6334 0408 

Avertek - 95 Kallang Avenue #03-00, AIS Industrial Building, Singapore 339420 
Tel:(65)6341 7839

Kaira - 178 Paya Lebar Rd, #02-02, Singapore 409030

  • What are the installation charges?

Provision of installation services is only available for selected products. For products which come with installation services, there will be an option to select from ("With/Without Installation"). If the selected product does not come with an installation option, kindly take note that ViewQwest will not be providing any installation. 

Installation charges will be reflected in the installation option. 

  • What is the currency used?

All prices listed on this e-Store are in SGD

  • I have other questions not listed in this FAQ section!

Kindly drop us an e-mail at store@viewqwest.com and our store personnel will contact you.