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FAQ

What is ViewQwest e-Store?

The ViewQwest e-Store serves as a one-stop shop for all your home networking needs. We deliver the goods right to your doorstep, so that you can enjoy a hassle free shopping experience with us!

How long does it takes for my items to be delivered?

Delivery typically takes about 3-5 working days.

What are my shipping options?
Option Criteria Charges
Free Shipping Order $300.00 SGD and up $0.00 SGD
Self-Collection - $0.00 SGD
Standard Shipping 0.00 kg - 5.00 kg $10.00 SGD
Heavy Goods Shipping 5.00 kg - 20.00 kg $20.00 SGD
What happens when I select 'Self-Collection' as an option?

Our store personnel will send you an e-mail update when your item is available for pick up at our showroom.

Where is my showroom located?

Our showroom is located at 200 Bukit Timah Road Singapore 229862

What are the operating hours to collect my order?

Operating Hours: 9am-6pm Mon-Fri. 10am-6pm Sat

I am a ViewQwest subscriber but I do not see any special discounts for subscribers.

Please be reminded to log in into the e-Store in order to see the special discounted price for our customers.

I do not have an account!

All ViewQwest subscribers will have their accounts created and be sent an account invite to activate their account. If you did not receive your e-mail invitation, kindly drop us an e-mail at store@viewqwest.com for further assistance.

What are the warranties for the products?

Warranty details can be found in each product's page.

What are the 2 configurations for ViewQwest TV 4K?

Our ViewQwest TV 4K comes with 2 configurations.

ViewQwest Subscriber - No Freedom DNS included. ViewQwest subscribers are advised to take up Freedom DNS @ $10.70/mth.

Non- ViewQwest Subscriber - 12 months Freedom DNS included and only works on the box.

What happens if the items purchased are faulty?

Please refer to the warranty details on the product page and head down to the relevant service center.

Eternal Asia - 1 Rochor Canal Road #05-03, Sim Lim Square, Singapore 188504
Tel: (65)6334 0408

Avertek - 95 Kallang Avenue #03-00, AIS Industrial Building, Singapore 339420
Tel:(65)6341 7839

What are the installation charges?

Provision of installation services is only available for selected products. For products which comes with installation services, there will be an option to select from ("With/Without Installation"). If the selected product does not come with an installation option, kindly take note that ViewQwest will not be providing any installation.

Installation charges will be reflected in the installation option.

Currently, ViewQwest only supports installations on Asus and Ubiquiti products.

What are the currency?

All currency listed on this e-Store are in SGD

I have other questions not listed in this FAQ section!

Kindly drop us an e-mail at store@viewqwest.com and our store personnel will contact you.